EVsDirect.com FAQ

If you are paying a mortgage, please select ‘buying home’ and input your mortgage amount without property tax.

Your SIN is not mandatory; however, it can help move your application along faster. It allows the bank to pull your credit history more efficiently. Often, if you do not enter your SIN, the bank may come back and ask for it since their initial pull might not be able to locate your credit history.

With EVsDirect.com you can buy or finance your next car 100% online or get as much assistance from us as you need. We’re flexible! Once you find a car you like, just click Get Started to reserve your vehicle, and to start the purchase process. An EVsDirect.com Customer Advisor will help you to finalize the paperwork online and arrange delivery to your home. After delivery, you have a 10-day, 450 km, Full Money Back Guarantee. Period. If you change your mind during those 10-days, you can pick another vehicle from our inventory, or we can refund your full purchase amount. Regardless, we’ll pick the car up for free. Any new mileage above 450km is subject to a fee of only $1.00 per km.

Each of our cars passes a detailed 150-point inspection process to earn our EVsDirect.com Certified standard, if it doesn’t pass our standards, the vehicle is pulled from our inventory, and remarketed through other channels. Our cars have clean titles with no reported fire, frame, or flood damage. We stand behind our quality by offering a complimentary 90-day/6,000km guarantee on every single car that is purchased through our online checkout. Now that’s a process you can feel comfortable about!

Nope! there are no hidden fees. The price you see is the price you pay. In Ontario, you pay the market value advertised price, plus $10 OMVIC fee, plus HST, then plus $59 for new licence plates.

We source our vehicles in a variety of ways: trade-ins, partnered manufacturers, dealer and manufacturer remarketing auctions, and customers who sell their vehicles to EVsDirect.com. Those vehicles are rigorously inspected to ensure they meet our high standards.

Our business model is based on selling vehicles quickly, and this requires pricing them competitively. We do this by removing overhead costs associated with the traditional dealership model such as having expensive vehicle showrooms and commissioned salespeople.

With EVsDirect.com, you can trust that we have your best interests in mind. If you value convenience and guaranteed quality through our 10-day Money Back Guarantee, we think you will prefer us to traditional dealerships or buying privately.

We work with many of Canada’s largest financial institutions to help every customer obtain the best financing rate possible for their vehicle. Four main factors determine whether or not you get approved for a loan. The four main factors include Credit History, Down Payment, Application Information, and Vehicle Selection. Since your loan is with one of our financial institution partners, we cannot guarantee whether or not you’ll get approved but we always do our best to get the best outcome for our customers.

Applying is an easy and completely online process. Click the Apply for financing button on any vehicle and you’ll be guided through all the steps. After you’ve completed your application, we send it to our credit team who will review it and be in touch if there is any more information required before we submit it to our partner banks.

To find out your interest rate you need to fill out a credit application, which takes about 10 minutes. Once we submit it to the bank, they will decide what interest rate you qualify for, which will depend on your credit history and credit score. While the vehicle age and term of the loan factor into the rate, generally, if you have good credit and sufficient income, you can expect prime rates to be between 4.99% – 7.99%. There is no way to guarantee an interest rate without submitting a credit application to the bank.

Each time you submit a credit application, it will slightly affect your credit score by a few points for a short period of time.

Gross income should be your total monthly or yearly income before any taxes are deducted. This amount is higher than your ‘net pay’ or ‘take home’ pay.

Auto loans are ‘open-ended’ loans that can be paid off at any time without penalty. You are also free to put as much money down on the loan as you’d like. You can also call the bank and ask them to increase your payments to any amount to pay off your loan faster. However, you are not able to have your payments reduced.

Interest is calculated on a per payment basis. This means if you pay the loan off early you will not be charged the remaining interest. For example, if you are on a 60-month loan and you pay it off in full at 36 months, you would save 24 months’ worth of interest.
Note: If you decide to place extra money down on the loan after you take possession of the car, it will not lower your payment, it will shorten the length of the term of the loan.

You can decide on payment dates before the paperwork is signed. You can pick almost any day you’d like – some people prefer to have it after payday. For bi-weekly payments, standard bank parameters state that your first payment must be at least 14 days from your contract date, but no more than 21 days. For monthly payments, the first payment must be 30 days from your contract date and can be moved up to 45 days from the first contract date. You also have the flexibility to call the bank that your loan is through and have them change the payment date (after your first payment comes out).

Your loan does not need to be through the same bank as your personal bank account. However, you will need to provide a void cheque or a direct deposit form for the account you want your automatic payments to be withdrawn from.
Note: You cannot have payments come from a credit card account.

If your personal banking and auto loan is with different banks, you can call the bank the loan is with and have them transfer money over the phone. The bank is also able to provide the payout amount and any other details you may require over the phone.
If your personal banking is through the same bank as the auto loan, you will be able to view the loan through your online banking portal and pay it down online.

If you are bringing over debt from a previous car loan onto your new loan, it will be rolled into the total amount financed and added to your payments. When your new loan is paid off, it will also pay off your previous loan amount. When you bring over previous debt, we as the dealer will pay off the total amount of your previous car loan. You will not have any more payments withdrawn from that loan. The remaining balance is added to your new loan.

This is common if you have a previous car payment scheduled to come out within a few days of taking possession of your new vehicle and loan. Do not be alarmed! We always tell customers to be prepared for a possible payment to be withdrawn for their previous loan as it can take banks up to 10 business days to pay off the previous loan once the cheque is received. If a payment does come out, you will be reimbursed. Once the bank receives the funds, they will be ‘overfunded’, whereby the difference will be deposited back into your account.

The minimum amount a bank can finance is $7,500 after taxes. If the amount is below this, banks are not able to finance a contract. However, after the vehicle is financed, you can put money down on the loan.

The PPSA fee is a fee that is imposed by the bank, not EVsDirect.com. It is the bank’s registration fee for the contract. The amount varies depending on the bank and the term of the loan – it usually ranges from $55 – $170.

When we bring the vehicle and contract out to your home, the following items are required:
– Void cheque or direct deposit form for the bank account you want your payments to come out from
– Copy of your new insurance faxed or emailed to us with the loan holder indicated on it
– A valid driver’s license

If you are new to Canada and do not have established credit, you may qualify for one of the special programs our lenders have made for people in this situation. You must have a working permit or have been given permanent residency in order to qualify for these types of loans. Unfortunately, students do not qualify for these loans. There are also requirements for these types of loans, such as proof of income and employment, a copy of your permanent residency card or working permit, a 10%-25% cash down payment for the full price of the vehicle after all taxes and fees, etc. If you are unemployed and new to Canada you are not eligible for this type of loan. If you are unemployed but are Canadian or have been in Canada for a long time (2+ years) you may still qualify for a loan as long as you have proof of income such as Employment Insurance, disability income, pension income and/or child and/or spousal support, etc.

Credit approvals usually come back with a decision within 24 hours. However, this sometimes varies based on credit history and score. If a customer does not have excellent or good credit, approvals can sometimes take a few days to a week for a final decision and the lender may ask for additional information i.e. proof of income/employment, a qualified co-signer, cash down payment, etc.

If you have a trade-in, we will give you a trade-in value for your current vehicle. Your trade-in value is then applied to the purchase price of your new vehicle, prior to tax, so you also save the trade-in amount/value in tax as well. If you still owe money on the loan for your current vehicle, we can apply the negative equity amount to the new loan and refinance whatever amount is left.

Yes, we do! Even if you don’t buy from us!
One of our professional buyers handles each Trade or Sell individually, so you will receive a REAL, up-to-date trade-in value for your vehicle, not a computer-generated “approx” trade value, then get the run around after.
Just click “Sell or Trade” on our main page, fill out the form with the detailed information, and you will hear from one of our professional buyers quickly! We may ask for some pictures of your vehicle for a more accurate valuation.

Most estimates use an automated estimator too to give you a trade-in-offer. But, they all come with a disclaimer that says the buyer has the right to change the value of the trade. At EV’s Direct we have a team of people ready to help you get the best, most accurate trade-in value for your vehicle. In this market – you want the help of a real person with real up-to-the-minute information to give you the right price the first time.

We include Carfax reports, safety certification, and reconditioning on all of the vehicles we sell, so those costs will be built into the quote we offer. Also, we generally sell newer cars that have no damage and low mileage; we will have to wholesale older, high-mileage vehicles, which tend to fetch a much lower price.

We offer limited cross-province purchasing and shipping. If you are located in Quebec or Nova Scotia, you can purchase and have a car shipped from our Ontario location. Speak to an EV’S Direct rep for pricing and additional information.

We don’t negotiate on pricing; our vehicles are priced as competitively as possible and we don’t add on any fees that are not shown in the price breakdown on our website.

Yes. You will need to have proof of insurance for your new car at the time of your delivery or pickup. You can have the date of the policy take effect on the date of your appointment. You can either print off the proof of insurance, show it to us on your smartphone, or email it to us in advance. If your new car is not insured, we will not be able to complete the delivery.

Yes! All EV’s Direct cars come with a 10-day Money Back Guarantee. If you decide you don’t like the car during those first 10 days, just give us a call to set up a return or exchange. You will be refunded the price you paid for the vehicle, excluding the shipping/delivery fee (if applicable).

To return or exchange your vehicle, you must let us know prior to 5 p.m. EST on the 10th calendar day after receiving your vehicle. We cannot accept a return if the car has been modified, in an accident or damaged, altered from the condition it was delivered in or had a lien or other encumbrance put on the vehicle (other than financing arranged through EVsDirect.com.) Additionally, if you drive the vehicle over 450km, for every additional kilometre you will be charged a fee of $1.00 per km. If you choose to exchange, the replacement vehicle  will NOT come with our 10-Day Money-Back Guarantee. Day 1 of your 10-Day Money Back Guarantee begins when you accept the vehicle at delivery, regardless of the time of day.

In the event of a vehicle write-off or theft, GAP (Guaranteed Auto Protection) insurance will cover the difference between the amount from your insurance company payout and the remaining amount you owe on your vehicle loan. This can include negative equity from a previous loan.

The pricing for warranties varies widely based on the vehicle in question. To see the pricing for a particular vehicle navigate to the ”Pricing” tab on the vehicle page. Click “See Coverage” in the row labelled “Protection plan”. You will see a list of products and pricing for each in the window that pops up on the screen. Some products are vehicle specific, so you may want to contact one of our transaction specialists to see which warranty product is right for you and your car.

After you purchase a car, our Specialist team will work with you to coordinate your vehicle delivery, and they’ll also take care of any financing needs you may have. Our delivery team will reach out a couple of hours prior to your scheduled delivery to confirm the details. At delivery, we will bring all necessary paperwork to be signed which starts your 10 Day Money Back Guarantee! PS. We like to take photos of our customers with their new EV’s Direct vehicle so we hope you’re ready to show off your new purchase 🙂

Yes. All parties involved in the purchase will need to be present at the time of the delivery or pickup.

When we deliver the car to your driveway, your new vehicle will already be registered and plated. You will be responsible for alerting our team to which name(s) the vehicle will be registered under and providing us with an updated insurance policy as soon as possible. Our default is to get new plates, so if you have plates you would like to reuse please let us know.

At the time of delivery, our delivery specialist will do a full vehicle walk around with you. If there are any concerns you have, you are not obligated to take the vehicle. Please note, that if the cosmetic concerns are within our standards, we will not be able to provide compensation.

You can extend the remaining manufacturer warranty to a longer-term (mileage and time) with First Canadian.

They are the largest provider of aftermarket warranties in Canada. Their products are valid across North America, and they act as their own underwriter.

Almost all mechanic shops in North America perform repairs for First Canadian warranties.

Yes, there is a $100 deductible.

Yes, it can be found right here. 

Yes, if you would like to transfer your warranty, contact First Canadian at 1-800-561-3242 and they will be happy to assist you.

Yes, take it to a mechanic shop and phone First Canadian at 1-800-561-3242. They will provide a card number over the phone. Keep your receipt for proof of the work completed.

Yes, roadside assistance is included free of charge for the term of your warranty.

If your car has to be in the shop for more than 24hr, you will qualify for a free rental car for the duration of the repairs.

Only genuine parts straight from your vehicle’s manufacturer will be used if your vehicle requires repairs.

Yes, EVsDirect.com was designed to facilitate transactions entirely online. Simply start the purchase process on our website, and we will assist you with completing your purchase right from your home.

It means exactly that. Any paperwork that requires your signature will be left in your freshly disinfected vehicle at delivery. No need to shake hands or interact with anyone in person. Social distancing at its finest!

The health of our community at large is the highest priority during this time of uncertainty. All EVsDirect.com employees that are able to, are currently serving our customers from home. Those in the field are taking extra precautions based on the guidance of Health Canada. We have supplemented our existing processes with further sanitization efforts in all of our facilities and vehicle transportation apparatus, while also implementing social distancing best practices within the workplace and in all customer interactions.

No, we are happy to support social distancing efforts with ‘Touchless Delivery’ if desired.